Help & FAQs

Frequently Asked Questions About Office and Commercial Cleaning

Frequently Asked Questions About Commercial Cleaners

1. What does Sydney Commercial Cleaners do?

Sydney Commercial Cleaners is a leading cleaning company in Sydney, NSW, that is experienced with cleaning offices, industries, warehouses, shops, retail stores, construction sites, medical centres, banks and other commercial businesses.

2. Where do you offer service?

Sydney Commercial Cleaners caters to Sydney area.

3. What is the difference between Sydney Commercial Cleaners services and other cleaning companies?

Sydney Commercial Cleaners has been in business for more than 10 years. With that, we have gained an extreme amount of experience when it comes to cleaning. We also hire trained and experienced cleaners for best result. Our staff only promise nothing but excellent results.

4. Should I stay in the office during the cleaning procedure?

We do not oblige our customers to stay while we do our job. We understand that people are busy too and that they have their own duties to fulfil. Sydney Commercial Cleaners cleans after hours while the entire office is empty. This will ensure that we are not disrupting any work that is being done in the office during the daytime. In some cases, customers also prefer cleaning during working hours – we are also totally fine with that.

5. What time will the cleaning professionals be at my office?

With Sydney Commercial Cleaners, you tell us what time can we start cleaning the premise.

6. Can I book a same day cleaning?

Sydney Commercial Cleaners normally calls for a 24-48 hour period when it comes to urgent bookings. This is necessary for us to arrange the cleaning team.

7. What if I need to reschedule a cleaning appointment?

Our friendly customer service is there to assist you at any time. Just call us on 0417 417 400 or send an email at

8. Can I cancel a booking?

Absolutely, just give us a heads up at least 24 hours.

9. Do we have to sign a contract?

Maintenance Agreement is being practised in Sydney Commercial Cleaners. Sydney Commercial Cleaners will not, in any way, force you to sign anything that will keep you from cancelling the agreement.

10. What can I expect before the cleaning?

The moment that you hire us, our staff will ask for you to provide the billing information that we need and to sign an agreement.

11. What should I do before the cleaning team arrives?

You do not have to do anything at all, we will cover it for you.

12. What does your team not clean?

We offer customised cleaning in every commercial place.

13. What kind of chemicals and machines do you use?

We use a wide variety of gentle and safe cleaning products. Material Data Sheet is also available upon request. The cleaning equipment that we use are all up to date and well maintained.

14. Do I have to provide cleaning supplies or equipment?

Sydney Commercial Cleaners covers the cleaning chemicals and bin liners. We also supply toilet paper, hand towel, and other toilet consumables. Quotation for the supplies will be sent to you upon request.

15. How many of your team members will be in my office during the cleaning job?

Sydney Commercial Cleaners base the number of cleaners who work on the premise depending on the size of the place.

16. Can I tip your cleaner?

Sydney Commercial Cleaners appreciates the gesture but we do not want the cleaner to get used to it. We assure you that our cleaners are well compensated.

17. Can I trust your cleaner?

Absolutely. We perform police checks to make sure that we are only employing the right people.

18. What are your rates?

The rate varies from one premise to another. Sydney Commercial Cleaners determines the rate by evaluating the work to be done.

19. How do I pay for your commercial cleaning services?

Paying us is very easy. Our customers have the flexibility to either pay through electronic fund transfer, credit card, or by sending a cheque in the mail.

20. Why should I trust Sydney Commercial Cleaners?

Sydney Commercial Cleaners is an outstanding cleaning company. We have all our insurances in place to add more credibility and security to our loyal customers.

21. What time does your team arrive?

Sydney Commercial Cleaners team arrives at whatever time did you specify for us.

22. What if something’s damaged during a service?

No worries! Sydney Commercial Cleaners is insured!

23. What if something is missed?

If you feel like we missed a certain spot, call us right away and we will fix it for you.

24. Am I liable for employment taxes, workers’ compensation, or insurance?

Absolutely not. Sydney Commercial Cleaners covers this for you. This is the last thing that you need to worry about.

25. What if my scheduled cleaning service falls on a holiday?

Nothing to worry about. We work on holidays is required.

26. Do all of your locations offer carpet cleaning?

Our carpet cleaning is only offered in Sydney.

27. What do you mean by “Green Cleaning”?

Green cleaning means cleaning with less to zero chemicals. Most of the time the chemicals are being substituted with concentrated fruit enzymes that work the same with less chemical content.

28. How can green cleaning services ensure the health and cleanliness of my office?

Sydney Commercial Cleaners only uses the most gentle and safest cleaning agent there is.

29. What makes you a green cleaning company?

Sydney Commercial Cleaners is concern about our environment. We exhaust all possible cleaning substitutes if this will help our environment.

30. How soon can I take cleaning off my to-do list?

You can free yourself from cleaning the moment you said yes and hire us to be your professional cleaner.

31. How can I share my experience with Sydney Commercial Cleaners?

We also have our own website if you feel like dropping a comment or suggestion on how we can improve our cleaning methods even further.

32. Can I provide my team with special instructions?

Yes. Sydney Commercial Cleaners can adjust to a specific cleaning requirement. You just need to send an email or call us for this and our Customer Service staff will make sure that the message will reach your cleaner.

33. Do you offer competitive rates?

Nowhere in Australia will you find a quote that is as competitive as ours. Sydney Commercial Cleaners offers the most competitive bid there is.

Safety Standards

Sydney Commercial Cleaners' employees and sub-contractors follow strict safety standards in accordance with our Occupational Health and Safety and Environmental Management Procedures. All our employees are site safety induced and have induction cards and experience for all the tasks we undertake.

Please Contact Us if you'd like to request additional information, clarification, or and for an estimate Click Here regarding this service or any other services Sydney Commercial Cleaners offers.